Micron Document

The Incognet horror show


The Incognet horror show




Episode 1 - The "vuln"


The saga began when my XMPP server was malfunctioning and I couldn't debug it
properly (or just couldn't be bothered), so I simply reinstalled it. But I
forgot to backup account files of some people that were using it, so I tried
photorec to recover. I was then quite surprised how my (virtual) drive filled up
in seconds. I instantly realized what was up... Curiosity got her way and I
downloaded everything that had been lifted and started checking it out, and was
shocked. Shocked to find images with doxing info (names), for example. Someone
more evil than me might have abused it right then... I couldn't even be bothered
to look through it all but I'm sure I'd be able to find more spicy stuff there
if I cared to.

lifted in a few seconds by photorec

If you still didn't figure out what this is about, photorec somehow bypasses
Incognet's virtualization. I have access to many files that I surely did not
put there. Executables, sqlite databases (found many on my first try, now only
one seems to be recoverable), and who knows what else that a determined attacker
might explore for clues. Let me show you an example image I've found:


I don't even know what IPtraf is, nor have I ever set up anything that takes
screenshots, yet I ended up lifting about 20 similar images (among other ones).
What does it mean? Don't upload anything to Incognet that you don't want
others to see (or encrypt it by GPG, zip password, etc...). The link being
secret won't save you because photorec goes after the underlying data. Your
nudes, your medical information, your anything might be available to anyone that
dares to try file recovery at some point. And certain things, like the
databases, might be impossible to encrypt so this vuln seems not even completely
mitigatable in principle (on the user's side anyway). I found this out by total
accident so it's surely abusable by even amateurs. But no one has written about
it yet, as far as I can see.

Why am I doing so, though? I reported the issue first by mail, and got ignored.
So I was forced to use their slow, annoying and unreliable portal instead, and
got quite angry, which sadly reflected in the ticket I've posted. Keep in mind
that at this point there has been zero indication that they don't reply to
E-mails (and no other host I've deal with ever worked that way...). I was
hoping that I'd be able to use E-mail for subsequent communication, at least,
but Incognet seems to be ignoring all mail. In fact, after I called them out
about it, they began starting every message sent with DO NOT RESPOND TO THIS
EMAIL, NO ONE WILL SEE IT! which leaves no doubt. They really want you to jump
through their insane hoops (the portal logs you out constantly) to report
even such a critical issue. And they still haven't done anything about it (I
just confirmed it now; and it's been 3 weeks!). So your nudes and other things
might be available for others to see right now. And again, this doesn't
require super special hacking skills to use, so I'd rather tell my readers to
beware of the stuff you upload there than hide the vuln and hope that
(malicious) people won't figure it out on their own regardless. By the way,
Incognet confirmed the vuln to me in one of their E-mails:
It's strange though, because in my original test I did download a large
random icon image pack, that had a bunch of random .png web icons for
web-design. I extracted it, but after reinstalling the OS and running
photorec, these items were not discovered. Only the random OS documentation
junk as described above.


Icons for web design - does it look like something that an OS has by default?
After this E-mail, though, they tried to gaslight me into believing that that's
actually the case (no, Slackware doesn't have thousands of PNGs, nor a bunch of
sqlite databases...), or that "their virtualizor spits junk" (if so, it's a
weirdly specific kind of junk, and there is quite a lot of it!). They even tried
to threaten me into updating my blog once I get a better understanding. How
patronizing, and that right after they admitted they got results they couldn't
explain from my exact test!


Episode 2 - The domain expiration


The Incognet saga continued when my domain was about to expire in April (of
2025). On March 20, they graciously sent me an E-mail telling me they'll kill it
if I don't renew it by then. That's not really the problem, they are a business
after all. The problem was that their portal wasn't working for weeks already
at the time of the E-mail. In the E-mail, they also said to please reply to
this email if I have any questions, but when I asked How can I renew when your
portal doesn't load? I got completely ignored. So I ended up with literally no
way to renew it. And neither their knowledgebase nor their announcements could
be reached at all (I had this confirmed by a MUC member so it wasn't only on my
end). That is, until another MUC member notified me that their I2P mirror (that
I had no idea even existed) worked. So I was able to log in and see that I did
in fact have auto-renew enabled, and monero already in there - but imagine I
didn't? I would have lost my domain without recourse - and surely some people
did suffer that fate. I wanted to leave Incognet completely after this fiasco,
but I could not find a way to transfer my domain. They say it exists and it
probably does, it's just not obvious enough, and their knowledgebase does not
provide the exact steps. Edit: I searched through everything, and there just
isn't a way to transfer domains, unless you have to perform a rain dance to make
the option show up. One person who used Incognet before told me she did
transfer "easily", which suggests either a conspiracy agaist poor diggy, or some
technical issue (that they haven't bothered to fix in literal years). Also
posted a support ticket trying to get them to give me the domain transfer code,
or just fix whatever's preventing the display; got ignored for 8 or so days
(five business days is supposed to be the limit of getting to a support
ticket), CBF counting anymore. In fact, I held back on this report purely in
hopes of recovering my domain, but at some point the likelihood fell below
believable threshhold, I accepted it as lost and pulled the trigger. Surely they
will be eager to give it back to me after reading this :D.


Episode 3 - The server migration(s)


Part 3 of the Incognet saga began when - on April 16 - they sent me (and
everyone else who had a Netherlands VPS) an E-mail mentioning plans of
relocating operations to a new facility in Amsterdam because of rising costs in
the old location. They warned that in early May there will be service-impacting
maintenance, and that they will send additional notifications once the dates
come closer. On June 19 (not quite early May, but whatever...), they did send
another E-mail, saying that your VPS will be migrated in the coming week. So far
so good. I got told The service disruption may be as short as a couple of hours
or as long as 24 hours. Fine, that much downtime I can take - I thought. On
June 25, they sent the final E-mail, pinning the relocation date at June 27, and
saying the migration will take many hours, possibly more than a day. Again, I
was fine with this duration, so I did no preparations, and just decided to do
some writing I've been putting off, and wait. Up until this point, everything
was acceptable to me.

Yet the days kept passing while my server kept not working. Hey, I thought it
was supposed to be a few hours long painting job, not an entire home renovation.
I decided to visit Incognet's announcement page (archive)
(MozArchive) to figure out
what's going on. A post on June 29th, 3:00PM EST, said:
Migrations are now 100% complete. All services that were previously in
Naaldwijk, Netherlands are now in Amsterdam, Netherlands. For the next 24
hours there will be network quirks as a result of our IP subnets being
announced in a new location while some BGP routes beyond our control may
still direct traffic to the old location. This will resolve itself. To
address a concern related to packetloss, there may be a planned maintenance
in the coming week to replace a piece of hardware that may be the cause. If
so, we will announce this maintenance with as much notice as possible.


Yet when I attempted to turn on my VPS (I expected it to do that by itself, TBH)
from the portal, I saw this:


The first time I tried was on June 29, the first day the migrations were
supposed to be finished. Then the next day, then the next, and the next (today,
July 2) - with no effect aside from some burned neurons while their retarded
portal kept logging me out every few minutes. I truly was hoping Incognet would
end up not being complete failures just once, with something so critically
important on the line. But as usual, they could not do anything properly, and I
once again ended up trapping myself inside my own cage of naivety. Of course, an
idea came to mind that this is just a conspiracy to get rid of me, after the
vuln episode - but it's also possible they are simply that incompetent.
UPDATE: the situation still persisted on July 18, the day on which I've
deleted the server. Who knows how long it would have continued.


Episode 4 - The recovery attempt


I waited until July 3 in hopes they would graciously recover my VPS but they did
not. Even though I really didn't want to do it, I had to succumb to the last
"weapon" available to me, which was inviting a friend (as I really didn't want
to talk to them directly) to post a support ticket in their retarded portal that
logs you out every few minutes (which he did also end up complaining about). He
posted this:
Hi,

The mentioned VPS status is "offline" despite the blog statement that
migration was completed (See
https://portal.incognet.io/serverstatus.php?view=resolved for reference)

I'm getting this error "1) VPS is locked, hence no actions are allowed to
perform - VPS migration is in process"

Please review and make sure it works.

Thanks


After this, they sent an automated E-mail which said (among other things):
Please allow 1-5 business days for most requests. All tickets are responded
to in the order that they're received and your patience is appreciated.


Of course, on day 6 there was still no reply. This appears to be common in that
one of my friends has a several months old (high priority) rotting ticket that
is still unresolved, and I myself have one from 2023 which requested a pretty
important feature that has so far not been implemented (and yet would be really
easy to). Continuing:
Practically all products are considered "self managed", we do not advertise
any support level guarantees.


Translation: "we can and will break your shit without recourse" (by the way,
there is a significant number of VPSes who do actually take responsibility for
breaking shit, codified right into their ToSes, so succumbing to this bullshit
isn't necessary). Now put away your coffee if you are holding one:
We have extensive internal monitoring that gives us immediate alerts of
events that would cause service level disruption to customers. These alerts
are acted on and reviewed immediately, 24/7.



Was the system not extensive enough to notify them about completely
nonfunctioning servers? Of course (like I said earlier), another option is that
this is an attempt to get rid of me with some plausible deniability - and it's
looking more and more likely with each passing fuckup. The alternative - that
the super duper advanced system is a mirage - might actually be even worse for
them, though. It would mean everyone is in danger of having their server go
inexplicably down - not just the spicy.

(MozArchive) just dropped (12
days after migrations were supposed to be finished, and everything back to
normal), and it is just as shameless and pathetic as you'd imagine:
Many customers have reported network stability issues, high packetloss,
inconsistent or slow network speeds as well as unexpected/unannounced VM
reboots after the migration from Naaldwijk to Amsterdam.


What about completely nonfunctioning servers? Why not admit what's actually
going on instead of hiding behind vague terms, and pretending the services are
still working, just with some hiccups?
Unfortunately, after the migration began, network related issues occurred
that were not present in the initial testing/benchmarking phase of the new
location. Only after live-traffic was present on the network did these
issues being to appear, which has led to the issues you have experienced.


Shouldn't the super advanced automated monitoring system have reported those?
Friday, July 11th, there is planned maintenance to correct these issues.
Scheduled to arrive at the datacenter in Amsterdam tomorrow is new hardware
which will be used to replace what we believe is some faulty components.


Can anyone in there even insert a hard disk?
There will be downtime during this maintenance, but we do believe that this
will resolve the issue moving forward.


There is already downtime of 14 days, so nothing changes?
We understand the frustration of all of those impacted by this, and we are
quite frustrated by the situation ourselves. Our Netherlands based services
have always been top notch and of high quality, and after the migration the
quality fell well below not only our standard, but the standard of any
serious business. We cannot apologize enough for the inconvenience caused by
this and are working diligently on restoring service to a production
quality state.


No, you don't care about anyone's frustration, because you are ignoring tickets
reporting completely nonfunctioning servers. A production quality state? You
don't even have a state at all, because the thing that's supposed to have a
state isn't turning on.

This entire situation is truly insane. I mean, I can understand hardware
failures, migrations, network problems, whatever. I can even accept taking a
little more time to fix the issues than seems needed. What I cannot tolerate is
the absolute disregard for your customers by pretending stuff is fixed when it's
not, minimizing the scope of the damage, gaslighting, ignoring support tickets
while lying about the time you take to answer them, imagining "advanced
monitoring systems" that conveniently miss critical issues, and all this while
continuing to steal the money for a totally nonfunctional service.

UPDATE 2: they started blaming (archive)
(MozArchive) their issues on
broken computer parts. So they ordered more (why not have them at hand?) and
they got stuck in Italy. The (clown)show must go on! All while servers like mine
still refuse to turn on. Of course, 3 days after they (supposedly - who knows
if all of this isn't simply made up?) put in the parts, stuff still didn't work,
so they had to order even more
[(archive)ttps://web.archive.org/web/20250716014536/https://portal.incognet.io
/serverstatus.php]
(MozArchive) - We have on
order additional components that we expect to arrive by the week's end. What's
going to happen now? A plane will mysteriously travel to the Pacific Islands
where the dwellers will rob it? What prevents them from continuing to use this
excuse indefinitely? Why does it take so long to replace some parts in the first
place? Why is more than one try needed? Why can't they still admit to having
completely nonfuctional servers?


Episode 5 - The escape + conclusions


Because of Incognet's fuckups, I had to recreate my setup on another host (that
I fortunately already had), then redirect the domain there. What if I didn't
have the additional host? What if I was too poor to buy one? What if domains
also stopped working (since Incognet was unfortunately holding that one
hostage)? What if I didn't want to do more soul-crushing server work (and you
can bet I fucking didn't), especially since I didn't feel like I should have to
since I already put massive effort into establishing my perfect setup? And even
if all of that didn't apply, I still cannot recover everything completely to
this day as I am missing some scripts, keys, configs, etc. that I didn't manage
to backup (again, the downtime was supposed to be only about 24h, so I didn't
feel like I needed it; I'm now smarter about these things obviously).
UPDATE: I've got my perfect setup back - one even better than before. Suck
it, Incogdead.

Also consider how - aside from myself - this incident had also hurt all the
~~thousands~~ few people who had accounts on my XMPP server. Imagine the broken
friendships or marriages, lost business opportunities, relatives claimed by the
reaper before they could say the final goodbye...Seriously, do these people not
understand how much harm is caused by a (mildly) popular site and chat going
down for weeks? People rely on them for tech support, having fun, keeping up
social relations, or even mental health support and suicide prevention (this is
something some have admitted to me). I can't believe this is so hard to get,
therefore must admit they just don't give a shit. Malice should always be
assumed if a fuckup is serious enough and there is no indication that the
perpetrator cares about it (diggy's razor ^_^). Or in other words, "if it walks
like evil and quacks like evil, it is fucking evil". In this case it's not even
that big of a stretch, as Incognet keeps subjecting their "customers" to a
portal that logs them out every few minutes (torture) and has so much contempt
for them that they don't even accept E-mail communication (just so they can
torture them with the portal) - which is something I've never seen in any other
host. Don't you think that if they cared, they wouldn't pull such crap?

Yet, these situations keep happening because business exists to fleece you out
of money, and not to "provide a service". The more corners they can cut while
still not making the violation(s) so obvious and egregious that people pack it
up, the better! Hey, our suspect Incognet here was even gracious enough to
It's no secret that our helpdesk is a bit of a mess right now. This was
recently addressed in an email to all customers sent out a couple weeks ago
announcing the launch of IncogVPN that also included IncogNET's roadmap for
the future.

Unfortunately this year we've been suffering from some growing pains. The
joys of a small and growing business. Much of our focus has been on
product/service development which has pulled eyes and energy away from the
helpdesk


The Incognet "business model" - by their own admission - consists of inventing
as many new products as possible without caring whether the already existing
ones work properly, to fleece money from as varied of an audience of suckers
as possible. Then they use the marketing of being pro-privacy and pro-free
speech - as well as the sob stories of being "a small business with only a few
employees" (if so, then maybe take on only as many tasks as those few can carry,
instead of piling up nonfunctioning crap) to bury this reality.

What makes the current situation particularly bad is that modern people can be
brutally tortured and yet still keep justifying their commercial oppressor
(because of decades long capitalist / libertarian propaganda, according to which
the business Gods graciously provide their "customers" with access to resources
they "own", and thus deserve their worship); the acceptable abuse threshhold
has been sent to the moon. The treatment can of course hugely differ, but still
don't expect friendly relations with a business! Don't let one pull a rug from
under you - always have another host (or even two) at the ready. And pack
your bags at the slightest hint of abuse; be the hero that reverses the
current trend! Let's actually make the "free market" work at least somewhat
close to the way its proponents say it does ("bad" business going down for the
"good" to replace them).

I will lead the way. Even though it is very inconvenient to me, I don't want to
deal with this trash of a host anymore, and am giving them up completely
(sacrificing 200 euro in the process). I recommend you do the same, as well.
After all - in a sea of VPSes guaranteeing 99+% uptime - why deal with this
sham, that doesn't even bother to fulfill its primary purpose? And I was doing
relatively fine on Privex (which didn't support Slackware, but was still better
than this) earlier, and could have avoided this fiasco, but I guess
"distrohopping syndrome" (VPS edition) took over me and I was compelled to
explore. At least, now you get this exposition out of it.


And for honesty's (something totally foreign to Incognet) and thoroughness'
sake, this host isn't totally worthless. After all, they still allow anonymous
signup, and are pretty free speech focused. You can also upload a custom ISO
that actually works. But these days, these features are also provided by many
other services. And as we saw here, they are not the only ones that matter and
can be invalidated by the others. Let me list them here, just in case you can't
endure reading my entire ramblings (consider this the TL;DR version of the
report):

Extremely slow portal. I swear, on a craptop it's simply unusable. That's
without even considering that...
...It also logs you out every few minutes, and this cannot be disabled. This
forms a double punch with...
...Not accepting E-mail communication, as the only such host I've seen. The
portal then becomes the only way through which to report anything...
...Except, Incognet ignores support tickets while saying they will get to them
in days. So after enduring portal torture you don't even get anything out of
it. In addition, they...
Gaslight and threaten their customers
Refuse to admit the scope of their fuckups in their announcements - and don't
even come close
Don't have spare parts at hand, have to constantly order when they break
Had 22 straight days of downtime! Seriously?! Nothing, absolutely nothing can
justify a fuckup of this proportion! Imagine being a football player, and
having literally one job (to kick the ball) - but not being able to do it at
all; not even badly, but at all! You just stand on the pitch and let balls fly
by, and anytime you try kicking, you only hit air. And you do a lot of
training and running and jumping around, to pretend you're a real player, but
no effect comes out of it in the actual match. And that continues for 22
matches straight. This is basically the equivalent of what's going on here.
And while that player would be benched after the first such match or even
earlier, Incognet somehow still keeps playing (with you) undisturbed...
They don't allow you to transfer a domain registered with them, with no
indication as to why that is. Meaning you're chained to Incognet forever
unless you give up your domain (and the popularity that it earned).
All that for a price of about 3 times higher than BuyVM (which is actually
common in this business, but still)


What could Incognet have done?


I'll make a similar section as I did for
Mozilla, just to show
that my criticisms are not made up or unreasonable:

Actually answer E-mails. What's so hard? Everyone else does it. But Incognet -
as the only such host - goes out of their way to specifically deny this
option.
Actually answer support tickets. What's so hard? Everyone else does it - and
quickly.
Not bullshit their customers whether in E-mails or announcements.
Not invent new products while you know you lack enough manpower to manage the
existing ones.
Buy parts in advance so that they always have them at hand when one breaks.
Change the settings in their control panel so that it doesn't log users out
after a few minutes.
Hold off requiring payments until services actually work.


If you put all those points together, a clear picture emerges of the kind of
business Incognet is. Can you figure it out? It's a business that's trying to
grab as much money as possible, as quickly as possible, while doing as little as
possible. The snakes want to skip the annoying "provide a good product or
service" part, that we were promised was essential for success. And they use
various tricks so that their true form can stay hidden for a long enough period
of time in order to slither their way into the big boys' club, and become "too
big too fall". I mean, the points I've listed are just basic common sense
respect for your customer, but they are being totally skipped - as expected from
a get rich quick scheme. I would like to believe that there's no way this
strategy was going to work, yet unfortunately it seems to be doing it just fine.

But why is it doing just fine? Because just about everyone today loves the
business boot on their face. We live in a culture in which earning money is
almost a sacred duty, and therefore, absolutely all means are justified in
the pursuit of it. It's even worse than that; whereas regular "criminals" are
most often immediately thrown into cages (regardless of justifications they
might have), everything gets turned upside down when commerce comes into play.
In those cases, we not only never punish the offenders, but we also don't even
limit ourselves to justifying them. No, we actively support and even worship
commercial abusers, while they execute not one or two malicious acts, but
unashamedly form their entire existence around them. And everyone just claps. In
fact, the more evil you do, the more you are praised for being a good
"enterpreneur". Let's check out some examples from TrustPilot reviews (archive)
(MozArchive). From Ivan
Marković:
I've been using IncogNET for a minute now, so I'll throw my 2 cents in here
as well.

My experience with them for the past half a year since I first created
account there, was very positive. They offer a large variety of services
ranging from various hosting plans to vpn and they seem to constantly try to
expand their catalogue, recently with them starting to provide domain
registrar services and soon even a private mailboxes as well. They also
accept multiple payment methods, most of which are geared toward privacy
oriented customers, such as crypto.


That only matters if the services actually work properly. But do they in this
case?
They are a small private company, so expect that ticket response time will
never compare against enterprise solutions, but where they do have an edge
is that person who will respond to you will actually know what the heck they
are talking about and not someone reading a script from 2 continents away.
The responses I got from them were technical and transparent, so I never
felt left in the dark about the state of things. Also, from my experience
they were highly receptive to any custom inquiries I had.

Also because they don't outsource jobs, and are retaining a small team, they
can ensure that people do who work there are aligned with the IncogNET's
mission and quality of service standard, which is a tradeoff I'm more then
willing to take.


Ticket response times don't compare against anyone! Everyone else is several
times faster! This is the language of a brand fanboy. You got transparent and
technical replies from them, really? Too bad that went missing during the entire
migration fiasco.

Here's one from The Archivers:
Amazing privacy focused provider, has been making huge steps to improve and
add services to his collection. 10/10 would go camping with. Bought a domain
and rent a VPS. All super smooth sailing from the start.


Really? 10/10 would go camping? You're talking about this as if it was some love
interest. There really isn't a single flaw you can find? Even the sailing you
mention doesn't appear that smooth with such a slow portal speed.

From I-Hope-This-Helps (not all quotes because it's long and most are
irrelevant):
Many people simply refuse to read and are impatient, which is where many of
these poor reviews seem to be coming from in my opinion


Yeah sure. "Everyone that doesn't like my prefered commercial abuser must be
mentally disabled".
In fairness the previous host had live chat and was very responsive and
helpful. Just remember, you are Paying for that overhead and hand-holding
experience. If you want to pay less for a functioning site, guess what? You
may not have a personal assistant to help you with an issue. Having said
that, I would rather have privacy than high overhead with a web-host that is
selling/sharing my data anyway.


If we want someone to fix critical issues with the service in less than a month,
then we want the hand-holding experience. OK.
I was just sick of reading reviews from adult-babies that don't have the
patience to read and learn something. It's really not that hard in 2024. So
far no problem with server availability or outages or anything like that.
It's always a bit of a gamble going to a new host I suppose, but I'm glad I
did.


Adult-babies. Lol okay. Do you think Incognet will suck you off if you attack
its detractors in this way? Signing up for a VPS shouldn't need to be a gamble,
BTW; some things can be guaranteed by the ToS. Many VPSes do that with uptime,
some with other things - but Incognet with nothing.

All of these reviews gave five stars. I do not believe anyone not inflicted with
brand fanboyism would give Incognet that rating. Just the snail speed of the
portal and the logging out every few minutes is worth at least a one star
deduction. Some of those reviews sound like they came from Incognet's own PR
department. But I guess if your stage of fanboyism disease is really late, that
is how you end up sounding.

Let me make something clear for that crowd here. A service is not your fucking
partner. There's no point in defending them to the death; they surely won't
reciprocate. They have thousands of customers just like you - why do you think
you're somehow special and will receive special treatment? What do you think
would happen if you put up a copyright protected file? How about trying to "gain
unauthorized access" to a computer (Flokinet threatens a giant fine for that,
lol! Even though it can be done for very ethical reasons)? I won't even talk
about skipping payment (instant termination) or fed requests (instant
sacrifice). Do you think your friend or partner would trash you just because you
couldn't pay them at the exact moment you were "supposed" to? If not - and a
VPS would - then why treat them as some kind of a relationship partner, that all
these reviewers are doing?

In fact, commercial "relations" are entirely power based, and the position of
the business is much much higher than yours! You're the one who wants something
from them, and they "graciously" give. You are the one who has to follow a ToS
and AUP defined by them, that can change anytime. You are the one who's getting
your data grabbed and possibly shared and sold (and if you're lucky, they will
tell you that in a privacy policy, but are not required to). They can do many
things (eg. keep grabbing money for a nonfunctioning service) that the customer
cannot (receive service without payment - an exact reversal of the former);
therefore they are way above in the hierarchy. And since they have thousands of
such "customers" standing in line waiting to shower their abuser with money, why
would they care about any specific one? What's going to happen if he's
dissatisfied? Probably he won't even muster running away (again, because of the
fanboying mindset that you need to drop right now!); at the absolute worst, he
will run and leave an angry review that will be buried under a pile of worship.
Currently, businesses know they have nothing to worry about, and we need to
change the situation. If we can't get socialism / communism at this moment (or
alternatively, actual legal action against commercial abusers), then we need to
shift the overton window to less acceptable abuse, by the free market actions of
running and publicly exposing the malicious actors.

Of course - as I said earlier - not every business functions at the same level
of evil. But you won't be able realize that while still suffering from fanboy
disease. Because the infatuation won't allow you to dispassionately analyze the
ToS, history, functionality, etc; like all the aforementioned VPS reviewers (as
well as those of E-mail providers, etc) you will get dazzled and create excuses.
And since we've already established that you don't have a "relationship" (in
which you might try to fix problems instead of running) with your commercial
abuser, you absolutely should be doing all that; knowing that in the end - for
the business - you're only a source of sustenance and growth (in other words, a
parasite host).


The "vuln" revisited


Coming back to the vuln, a fresh Slackware 15 install on BuyVM found these
(among many others [465 JPGs and 86149 PNGs]):


Still think it's a nothingburger? In my home installation of Slackware, photorec
found only a little over 3k PNGs - and that's including all the random internet
images, XMPP avatars, stuff I got from physical media, etc. that I've been
accumulating for years. Knowing this, does it really seem so easy for 80k
recoverable images to have somehow ended up in a fresh OS? Since I obviously
didn't run browsers or put physical media inside that server (one without XMPP,
BTW).

I actually have no idea where exactly this random stuff is coming from, but the
categorical denials that it could be a vuln and insane accusations of how I
supposedly uploaded them myself are quite...revealing. In the end, my advice is
still to avoid uploading whatever you don't want others to see on probably
any VPS until this situation is fully resolved. It is still a possibility that
those files are coming from other users on the VPS, or maybe from the admin's
server, or...who knows, maybe it's aliens, but I surely did not put them there
myself! What I suspect (and am worried the most about) is that someone might
be able to buy a VPS in the same location you are, and just lift your files,
even ones deleted years ago.

UPDATE: someone who claimed to be an expert on this topic, messaged me a few
weeks back and said that this can indeed happen, and has happened before even
with big hosts. He gave this as a
reference. So, despite widespread denials and mockery by Incognet and others,
even in my MUC, it seems I might have been right after all and some hosts are
still not "cleaning disks" properly. At least, it is a possible explanation, and
some did not want to accept it even as that. However, it doesn't even matter at
this point. Even if the data isn't actually accesible to random users of the
same VPS, the vuln exploration episode revealed a lot about Incognet to me. So I
consider it a success regardless.